The Bonerowski Palace

Honestly I’ve been very surprised, it was much better than expected. Yes.they have a good score on booking but sometimes it doesn’t means anything. In that case it was really perfect. First at all the hotel is extremely well located, the building is charming, clean well maintained decorated with great taste. The stairs and the big chandelier were lovely. We got a junior suite which was wonderful : quite spacious, nice furniture, modern and clean bathroom with shower + bathtub. They do have high quality amenities including razor and teeth brush which are not even often provided in the most expensive hotels in West… luxury is in the details and they got it. Also breakfast was included, it was à la carte but we could personalize it, they were flexible. Staff was young, dynamic and very good. I’m traveling a lot so I do have experience with 5*. I can say that it has been a long time I haven’t been so pleased. Will definitely stay there if I come back to Krakow. Thank you !

The hotel is stunning... a mix of old and new The staircase and chandelier are an amazing focal point Our room was amazing I have never seen curtains like it in my life. We also enjoyed complimentary prosecco for my bday - thank you An amazing location right in the market square lots of bars and restaurants... spoilt for choice We thoroughly enjoyed our stay The breakfast is gorgeous... the full English is not what we expected but a Polish twist! The variety for breakfast is very good and you can have mimosas whilst looking out on the square. Robes and slippers provided in the room along with lovely smelling toiletries

The property is friendly , clean , literally right on the square and it’s very quite in the room due to sound proof windows . We booked an executive studio and loved it for my wife , son and myself . The gave us a roller bed for my son . The breakfast which was included was excellent and the staff was over accommodating and friendly . We will be back at the palace . Thank You for a few days of great hospitality .

Cleanliness of the hotel was exceptional rooms so in line with the culture and the city which is what we look for instead of the generic rooms where you could be anywhere in the world. Reception and sign in excellent, accommodating and no one waited around for tips etc; You felt relaxed as soon as you had registered and shown to your room along with your cases. The receptionist spoke excellent English, always smiling and knowledgeable about trips and will book anything for you. Nothing was too much trouble. The room and location were excellent , on the square and the room was so quiet. Breakfast was fair but you would struggle for a coffee on a busy day due to the poor coffee machine. Breakfast was good but not the 5 star you see in other establishments if we are comparing. Poor range of cereals, yoghurts and there was little variety of 'specials'( creme brulee every day) with same fruit out for several days. Despite this the menu options were very good , well cooked, service good and staff were professional, friendly and made sure you were enjoying the stay. Definitely stay here again without question. We will be back soon.

Everything! The staff are the best than anywhere that we have stayed. They went above and beyond for everything. The room was large enough for our family and comfortable. The bed was so comfortable. The room extremely quiet. The view amazing and peaceful on the square. The breakfast was delicious, and everything we ate at the restaurant. They staff brought an extra bed that was so helpful. The Bathtub was very relaxing. The location is perfect!